Frequently asked questions
What is Prime Trek Fitness?
Prime Trek Fitness is a U.S.-based retailer specializing in high-quality outdoor recreation, home fitness, wellness, and overlanding equipment. From kayaks and bikes to recovery tools and rooftop tents, we provide premium gear designed for performance, adventure, and long-lasting reliability.
Do you sell overlanding gear?
Yes! In addition to fitness and wellness products, we carry a curated selection of overlanding equipment such as rooftop tents, racks, recovery gear, storage systems, and camping accessories—everything you need to extend your adventures off the beaten path.
Where do your products ship from?
Most items ship directly from our U.S. brand partners and warehouses for fast, reliable delivery across the continental U.S.
How long does shipping take?
Small items: 3–7 business days
Larger equipment (bikes, kayaks, rooftop tents, gym machines): 7–14 business days
You’ll receive tracking details as soon as your order ships.
Do you offer free shipping?
Yes, most orders include free standard shipping within the continental U.S. Oversized items like kayaks, fitness machines, or rooftop tents may have special delivery fees, which are shown at checkout.
What if I need to return something?
Most items are eligible for return within 30 days if unused and in original packaging. Brand-specific restrictions may apply—see our Returns Policy for details.
What if my order arrives damaged?
If something shows up damaged, contact us immediately at support@primetrekfitness.com with photos. We’ll quickly arrange a replacement or refund.
Do your products come with a warranty?
Yes. Most equipment is covered by a manufacturer warranty. Terms vary by brand and are listed on each product page.
Do you price match?
Yes! If you find the same item from an authorized U.S. retailer at a lower price, let us know and we’ll do our best to match it.
Are you an authorized dealer?
Absolutely. We only partner with trusted brands and official distributors. Every item you purchase is 100% authentic and backed by the manufacturer.
How can I contact Prime Trek Fitness?
Email: support@primetrekfitness.com
Phone: +1 877-688-1551
Live Chat: Available during business hours on our website