Warranty Policy
1. Overview
At Prime Trek Fitness, we stand behind the quality of every product we sell. All items are covered by the manufacturer's warranty, which varies by brand and product category. Please refer to the product page or contact us for specific warranty terms for your item.
2. Warranty Coverage
Manufacturer warranties typically cover defects in materials and workmanship under normal use. Warranty periods vary by brand and product. Coverage does not include damage from misuse, accidents, normal wear, or unauthorized modifications.
3. How to File a Warranty Claim
To initiate a warranty claim, please contact our support team at support@primetrekfitness.com or call +1 877-688-1551 with your order number, a description of the defect, and photos if possible. We will coordinate with the manufacturer on your behalf.
4. Warranty Fulfillment
Depending on the manufacturer's policy, warranty resolution may involve repair, replacement, or store credit. We will communicate the available options to you once your claim is reviewed.
5. Return Shipping for Warranty Claims
Return shipping for valid warranty claims is covered by Prime Trek Fitness. Upon approval of your claim, we will provide a prepaid return shipping label. Please do not ship any product back without first contacting us and receiving a Return Authorization Number (RAN).
6. Limitations
This warranty policy supplements but does not replace the manufacturer's own warranty terms. Prime Trek Fitness acts as an intermediary between you and the manufacturer and is not liable for manufacturer warranty decisions.
7. Contact
For warranty questions, contact us at support@primetrekfitness.com or +1 877-688-1551.